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Terms of Service

Purchase & Shipping Information

To purchase a tent please contact your local Hilleberg Dealer or, if you are outside of the United Sates, the distributor in your country (Click here for a list of dealers and distributors). If there is no dealer in your area or distributor in your country you can order directly from us. Because we have dealers in the following countries, we do not ship to any European country, or to Chile, China, Hong Kong, Japan, Korea and Taiwan.

Click here for shipping rates and options.

Online orders can be placed using Visa, MasterCard, American Express, and Discover. Please contact us if you would like to use a different payment method.

Please note, orders placed from one of the above countries with shipping to a 3rd party shipper or freight forwarder in the US will not be processed. Orders must be placed with a dealer in that country.

Warranty and Repairs

Hilleberg tents and shelters have a lifetime warranty against defects in material and craftsmanship. Any defect in materials and workmanship will be repaired or replaced at no cost. Damages due to improper handling, accidents or general wear and tear, including effects from UV-exposure and sand, are not covered under this warranty but can be repaired by us at a nominal cost.

Click here for more information about our warranty and our repair services.

Privacy Policy

At Hilleberg we respect your privacy. While we do collect some information from you in the normal course of business, we do not sell this information and only share it with our service providers as needed to provide you with the service you requested. We use Google Analytics to track basic information such as page views, unique visitor count, etc. All information collected by Google is anonymous and cannot be used to identify specific users. To opt out of Google analytics tracking on our website, and on all websites that use Google Analytics, install Google's Opt Out browser extension here: tools.google.com/dlpage/gaoptout

YouTube API

In order to show videos on our website we use Google’s YouTube API. By using our site and viewing videos through it you agree to be bound by the YouTube Terms of Service (https://www.youtube.com/t/terms). Please see Google’s privacy policy here: http://www.google.com/policies/privacy