Frequently Asked Questions

General Questions | Using your Tent | Details & Specifications

How do I pitch a Hilleberg tunnel tent?

When using a footprint, which side goes up?

How do I pitch the inner tent separately?

With the tent pitched can the inner tent be partially unhooked?

My tunnel tent is noisy, in strong winds, what can I do?

How tight should the door band be on my tent?

How tight should the ground straps be on my tunnel tent?

My tent has seen a lot of heavy use, how can I re-treat the fabrics?

My tent is dirty. How do I clean it?

My zipper doesn’t work, how do I fix it?

How do I attach a line runner?

How do I attach the Footprint?

Why do the footprints on the Anjan, Rogen, and Niak tents not cover the vestibule?

My tent is paler after a lot of time in the sun, what happened?

How do I roll my outer tent door?

How do I replace the shock cord in my pole?

All product features and measurement values, including tent weight and pole length, may vary somewhat from what is shown in our catalog, other printed items, and on our web site. Such differences can occur because of alterations in the design and production process and/or natural variations in the materials. Fabric dyes have natural variations, so the actual tent color may look slightly different from what is pictured here or in our catalog.

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