Frequently Asked Questions
One of my pole sections is bent, is this normal?
Some of our tent models come with slightly pre-bent poles. These poles have a few sections that are pre-bent in order to reduce stress on the pole.
...Do your tents have a rain fly?
Yes. We call the rain fly the outer tent, which is what you see in the pictures our tents - the green, red or sand is the outer tent. One important feature that, in our opinion, distinguishes a true all-season tent is that the outer tent goes all the way to the ground around the entire perimeter of the...
What is your warranty?
Hilleberg the Tentmaker prides itself on making products with the highest quality materials and workmanship. We offer a comprehensive warranty against material and manufacturing defects. Since laws and regulations sometimes differ, warranty coverage may vary from country to country. ... read more
What additional items do I need to buy for my tent?
All the tents come complete with the necessary poles, standard pegs, and guy lines with line runners included. You also get a stuffbag, pole bag, peg bag, spare pole section with repair sleeve, and instructions. Depending on the intended use, you may want to purchase additional or special use ground peg...
Why is my outer tent sticking to my inner tent?
Static electricity in your new Hilleberg tent may cause the inner and outer tents to stick together. This does not affect performance in any way, and the static will go away when you use the tent the first time. Alternatively, wiping the outside of the inner tent with a damp rag will also eliminate the...
Do I need footprints? Do the footprints cover the vestibules?
A footprint will increase the life of the floor and protect it from damage. However, it is not needed for the function of the tent. The groundsheet fabric is waterproof and puncture proof. Some people like to have footprints to keep mud off the tent or to cover the vestibule floor. Footprints help preve...
Why are your tents so expensive?
The materials used in a Hilleberg tent are of the highest quality, therefore they are also more expensive than many others. Our exclusive Kerlon fabric has a tear-strength up to six times that of ordinary tent fabrics, and our groundsheet material was chosen because it is the most waterproof and punctur...
What color should I choose?
Customers often pick red to stand out and green or sand to blend in. With our tents you have a choice of color for every model. Because the inner tent is yellow, there is no effect on mood between choosing red, green, or sand. The colors do not make a difference on temperature in the tent or the amount...
What are the differences between a Nallo and a Nammatj?
While both are very good all-season tents, the Nammatj is better suited for extreme weather while the Nallo has an emphasis on lighter weight. The Nallo uses the lighter weight Kerlon fabric on the outer tent and a lighter weight groundsheet material. The quality of both these fabrics is higher than sta...
Why don’t you add more mesh screening to your tents?
Since all of our Black and Red Label tents can be used year-round, you need to be able to fully close the tent in severe weather. Each time we add mesh we also have to add zippers and inner tent fabric to cover the mesh when needed. Otherwise, driving snow or rain can pack on to the mesh and melt throug...
Are your tents double-walled?
Yes, all of our tents consist of an inner tent of breathable water-repellant fabric that is attached to a waterproof outer. This design decreases condensation and increases insulation. They are pitched simultaneously giving a quicker, more integrated set up with the inner always protected from the rain...
Can I fit my pack in the vestibule?
Hilleberg tents generally have larger than average vestibules. They are designed to accommodate at least the amount of gear for the number of people for which it is intended. GT - models have an extended vestibule. Keron 4 GT's even have vestibules big enough to park two bicycles. When using the tent on...
Do I need to seal the seams on my new tent?
You do not need to seam seal our tents as we use a stitching method that makes the seams really strong and durable. We use a flat fell-seam in all our tents and our sewing machines employ cooling jets around the needles. This means that every stitch goes through four layers of fabric and the size of the...
I want a tent with no condensation
There is no such thing as a "condensation-proof tent." Condensation is something that can happen in any tent to varying degrees. In general, if the temperature inside the tent drops below the dew point temperature (the temperature at which air becomes saturated with water vapor), then moisture will cond...