Frequently Asked Questions

Why don’t you add more mesh screening to your tents?

Since all of our Black and Red Label tents can be used year-round, you need to be able to fully close the tent in severe weather. Each time we add mesh we also have to add zippers and inner tent fabric to cover the mesh when needed. Otherwise, driving snow or rain can pack on to the mesh and melt throug...

Do I need to seal the seams on my new tent?

You do not need to seam seal our tents as we use a stitching method that makes the seams really strong and durable. We use a flat fell-seam in all our tents and our sewing machines employ cooling jets around the needles. This means that every stitch goes through four layers of fabric and the size of the...

What additional items do I need to buy for my tent?

All the tents come complete with the necessary poles, standard pegs, and guy lines with line runners included. You also get a stuffbag, pole bag, peg bag, spare pole section with repair sleeve, and instructions. Depending on the intended use, you may want to purchase additional or special use ground peg...

Do your tents have a rain fly?

Yes. We call the rain fly the outer tent, which is what you see in the pictures our tents - the green, red or sand is the outer tent. One important feature that, in our opinion, distinguishes a true all-season tent is that the outer tent goes all the way to the ground around the entire perimeter of the...

Why is my outer tent sticking to my inner tent?

Static electricity in your new Hilleberg tent may cause the inner and outer tents to stick together. This does not affect performance in any way, and the static will go away when you use the tent the first time. Alternatively, wiping the outside of the inner tent with a damp rag will also eliminate the...

Do I need footprints? Do the footprints cover the vestibules?

A footprint will increase the life of the floor and protect it from damage. However, it is not needed for the function of the tent. The groundsheet fabric is waterproof and puncture proof. Some people like to have footprints to keep mud off the tent or to cover the vestibule floor. Footprints help preve...

What is your warranty?

Hilleberg the Tentmaker prides itself on making products with the highest quality materials and workmanship. We offer a comprehensive warranty against material and manufacturing defects. Since laws and regulations sometimes differ, warranty coverage may vary from country to country. ... read more